FAQs

Trip Preparations

What information do I need to provide to make a reservation?

Reservations can be made online [linked to quote screen] or by calling us at (340) 776-6650 / Toll Free: (866) 776-4228, between 8am – 6pm AST, Monday through Sunday. A minimum of 4 days is required for advanced reservations. Once availability is confirmed, we will ask for a $100 deposit to hold your reservation, license, insurance, flight, and local contact information. After receipt of the deposit, an email confirmation will be provided within 48 hours.

Which forms of payment are accepted?

We accept Visa, American Express, and Mastercard. We also accept cash and traveler’s checks for the balance of payment. Debit Cards are accepted during check-in; however, you must accept our Insurance of $15 per day and agree to a pre-authorization of $1,500.

I am arriving late/leaving early? How can I check-in/check-out?

We also accommodate late arrivals until the 8:00pm ferry. In the event of an arrival after the 8:00pm ferry, a fee may apply.

Further instructions will be provided within your confirmation email.

Do I need to provide proof of auto insurance in the USVI?

Yes. US Virgin Island law requires that all drivers are insured and covered to drive in the territory. Please contact your Insurance agent or Credit Card Company to verify you are covered to drive in the US Virgin Islands, operating a 4×4 sports-utility vehicle. Courtesy Car/Jeep Rental also provides optional Insurance at $15 per day. If purchased, Renter’s liability is reduced to $1,500. Insurance covers collision, personal accident, and liability.

I have an International Driver’s License, what do I need to rent a Jeep on St. John?

Licenses from outside the US require an International Driver’s Permit, which can be purchased at the time of pick-up for $30 and are valid for 30 days.

What is your Cancellation Policy? Is my deposit refundable?

Yes! Cancellations are accepted up to two weeks prior to the reservation date. If a reservation is cancelled more than two weeks in advance, the $100 deposit will be refunded. In the event of a cancellation, please call us at (340) 776-6650 / Toll-Free: (866) 776-4228 or submit via email to info@courtesycarrental.com.

Any Customer that does not pick up their Rental within 24 hours will forfeit their $100 deposit.

Can I pay with a debit card?

Debit Cards are accepted for the initial deposit and upon check-in; however, Insurance must be accepted if a debit card is used during the rental.

Arrival

Where is Courtesy Car/Jeep Rental located? Can I get picked up?

We’re located four blocks east of the Cruz Bay ferry terminal. Once at the roundabout, we are down the hill from the St. Ursula’s Episcopal Church. We are open 8am – 6pm AST, Monday through Sunday.

Please contact us with your arrival time, and we will pick you up from the ferry terminal with a greeter sign. We also transport our customers to and from nearby hotels and vacation homes. Upon return, we will transport customers to the ferry terminal.

Once on island, can our rental be delivered?

Sorry, we do not offer delivery services at this time. We will happily pick you up from the ferry terminal or nearby hotels/vacation homes. We guarantee that we will have you on the road within no time!

Do you accept walk-ins, same day, or next-day reservations?

Yes! Walk-ins, same-day, and next-day reservations are welcome to rent a Jeep(s) for 1+ days.

Are there rental restrictions or limitations where I can take my rental on the island?

Yes, we do not allow the Rental to be taken off the island of St. John. Rentals are restricted to their respective island (20 V.I.C. § 422H).

Rentals are prohibited from driving on washed out roads and beaches, which are protected by the US National Park Service.

For the convenience and pleasure of all of our Customers, we maintain a non-smoking policy.

On St. John

Once on St. John, what should I know about driving on the island?

It is important to know that we drive on the left side of the road. After the US purchased the Virgin Islands from Denmark in 1917, our traffic habits remained the same. Please note, our steering wheels are positioned on the left. Many of our roads are winding, single lane, old donkey trails, so take it slow and enjoy your vacation. Adjusting may require some concentration in the first mile or so.

A valid US license is required. If you’re visiting from outside of the US, International Drivers are required to purchase an International Driver’s Permit for $30, which is valid up to 30 days. You can obtain an International Driving Permit from us. All Renters must be 25 years of age or older. Please wear your seat belt at all times. Children under the age of 5 must be placed in a car seat, in the back seat.

What should I do if I lose my keys, have a flat tire, locked key, dead battery, etc.?

A fully inflated spare tire and jack can be found in your Rental. But you’re on vacation! Courtesy Car/Jeep Rental will provide roadside assistance during business hours and reasonable hours outside of regular business hours. This includes replacement of lost keys, lockout service, jump starts, and flat tire service. If Rental keys are lost, stolen, or wet (applies to transponder keys), Renter is responsible for the cost of a replacement key. If a tire is damaged beyond repair due to the Renter’s negligence, the Renter will be responsible for the cost of the tire. An After-Hours Number will be provided at the time of pick-up. Based on circumstance and/or distance, additional charges may apply.

Upon Return

What is the Return time?

Return time is 10am. We offer a complimentary shuttle back to the ferry terminal or nearby hotels and vacation homes.

Are there any additional charges?

Local tax is $4 per day. We do not charge for mileage, road user charges, miscellaneous services, or administration fees. The charges shown on your contract are the final charges.

Not Finding Your Answer?

These frequently-asked questions were assembled to help you understand our fast and friendly car rental process. If your question wasn’t answered here, please send us an email or call us at: (340) 776-6650 / Toll-Free: (866) 776-4228.

Not Finding Your Answer?

These frequently-asked questions were assembled to help you understand our fast and friendly car rental process. If your question wasn’t answered here, please send us an email or call us at: (340) 776-6650 / Toll-Free: (866) 776-4228.

Contact Us Today

Call us at (866) 776-4228 or email us using the form below:

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